1. Shipping Coverage
Fengology ships globally, reaching most countries. But due to regional and customs rules, there are exceptions. Unsure if we ship to your area? Contact our customer service.
2. Shipping Methods
Free Shipping
US orders enjoy free standard shipping. Delivery times: [7 - 14 ] business days in the US, [10 - 21] for international. Times vary by destination and customs.
3. Order Processing
At checkout, you will a couple different shipping options. Please take in account for processing, as well as weekends and/or national holidays when calculating your shipping time. Orders are typically shipped within 24-48 hours of being placed.
4. Delivery Confirmation
You'll get a shipping email with a tracking number. Use it on the carrier's site. Tracking info may take up to 24 hours to show.
5. Shipping Delays
Despite our best efforts, delays can happen due to weather, customs, or carrier issues. We'll keep you updated. If worried, contact customer service.
6. Lost or Damaged Packages
If your package is lost or damaged, contact us right away with order details and pics if damaged. We'll investigate with the carrier. For lost packages, we'll reship or refund. For damaged ones, we'll replace or offer a partial refund.
7. Customer Service
Expect a response within 24 - 48 hours for any questions. Contact us at [customer service email address]. By ordering, you agree to these terms.