Frequently Asked Questions
How to Choose the Right Five - Elements Products for Myself?
To select the suitable Five - Elements products, you first need to figure out your own Five - Elements attribute. You can contact us via WhatsApp or send an email to our mailbox, and we will calculate your Five - Elements attribute for free. After knowing your attribute, our professional team will recommend suitable products based on the principles of generation and restraint among the Five - Elements, helping you achieve balance in life and fortune.
How to Conduct Consultation for Prediction/Numerology Analysis?
When conducting consultation for prediction or numerology analysis, please first confirm your accurate date of birth (year, month, day), time of birth, and place of birth (accurate to the city, as different places of birth may have time differences that affect numerology analysis). Then, purchase the corresponding numerology analysis option on our service page. After the purchase, contact us via WhatsApp or email. Our professional numerologists will provide services in a timely manner, interpret your numerology information, and give professional advice.
How Long Does It Take for the Delivery?
We offer free shipping (by air). The delivery time varies depending on the product type. Ordinary products usually take 7 - 14 days to be delivered; handmade products, due to their complex production processes and the need for careful crafting in some parts, generally take 10 - 21 days. You can track the shipping progress of your package on the official website of the corresponding courier company through the tracking number in your order.
What Should I Do If the Package I Received Is Damaged?
If the package you received is damaged, don't panic. First, keep the package and all related items in their original state and take pictures of the damaged parts. The pictures should clearly show the extent and details of the damage. Then, immediately contact us via email, inform us of the order number, describe the damage situation, and attach the taken pictures. Our after - sales service team will respond quickly and arrange for a replacement, refund, or other reasonable solutions to protect your rights and interests.
What If My Desired Consultation Option Isn't Listed?
If the option you want is not available in the consultation service list, don't worry. You can contact us via WhatsApp or email at any time and describe your needs and expectations in detail. Our customer service staff will communicate with you patiently, guide you to choose the most suitable service option, or arrange customized consultation services according to your special circumstances to ensure that your personalized needs are met.
Do I need an account to place an order?
Yes. You need to register for an email account. There is a discount for the first registration. After becoming a member, there will also be irregular promotional activities, discounts on consultation services, etc.